Refund and Returns Policy

At Murtikart.com, we value customer satisfaction and strive to provide a smooth shopping experience. This Refund & Returns Policy explains when and how returns and refunds are handled.

Eligibility for Returns

• Returns are accepted within 7 days of receiving the order.
• Items must be unused, undamaged, and returned in their original packaging.
• Proof of purchase (order ID or invoice) is required.
• Certain items such as customized or made-to-order products may not be eligible for return.

Non-Returnable Items

• Products damaged due to misuse, mishandling, or customer negligence.
• Products returned without original packaging or missing parts.
• Clearance or discounted items marked as “non-returnable.”

Return Process

1. Contact us at support@murtikart.com or call +91 8651144783 within 7 days of delivery.
2. Provide your order details and reason for return.
3. Our team will confirm eligibility and share return instructions.
4. Ship the product back to us using a reliable courier. Return shipping costs are borne by the customer unless the item received was defective or incorrect.

Refunds

• Once the returned product is received and inspected, we will notify you of approval or rejection.
• If approved, refunds will be processed within 5–7 business days through the original payment method.
• In case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer.

Replacements

If you received a defective or wrong item, you may request a replacement instead of a refund. We will arrange for the replacement after verifying the issue.

Contact Us

For return or refund queries, please contact:

Address: Near Peepal Wala Mandir, Durgesh Nagar, Double Phatak, Rehmat Nagar, Moradabad, Uttar Pradesh – 244001, India
Phone: +91 86511 44783
Email: support@murtikart.com